What happens to the security / cleaning deposit?

Deposits go into our trust account which is monitored by the Nevada Real Estate Division. When a tenant moves out, we complete a walk through of the property and pay any damages out of the deposit. Generally, we video the walk through so you can see what needs to be done, if anything. 2019 Update: We are incorporating 360° photos into our processes, so we can have a complete view of every room before move in, to compare to move out condition. This makes proving damages easier than ever before.

We no longer use cleaning deposits. Instead, we use a cleaning FEE. If a tenant leaves the place so dirty that the actual move-out cleaning cost is more than their cleaning fee, then we will charge the overage to their security deposit.