Can you make exceptions for my tenant?

NO. We must follow the lease. An effective property management process involves following the contracts and enforcing leases at all times. We will not make exceptions for your tenant, as that is a potential Fair Housing issue. If you ask us to make exceptions for your tenant, we will give you the opportunity to make … Read more

Do you enforce the rules of the Lease?

Yes. The lease governs how we handle tenant issues. If we take over management of a property with an existing tenant, their existing lease will govern, until we renew with our lease.

At what point do you evict a tenant for not paying?

We post a Pay or Quit notices on the 5th of the month (or the next business day after). After that, per Nevada state law, tenants have 7 full business days to pay. At that point if they have still not paid, then we file eviction (around the middle of the month). Once we start … Read more

Who keeps the late fee?

We do. Here’s why: Our management fee is dependent on both owners and tenants abiding by the rules. When tenants pay late, this causes a lot of extra work for us. We must spend time and resources sending notices, listening to their sad stories and complaining, repeating the lease terms, collecting certified funds, spending extra … Read more

What happens when a tenant pays late?

Reminders, late fees, Pay or Quit notices, etc. Typically, there is a 3 day grace period, then a late fee is added. 2019 Update: As of July 1, 2019, Nevada state law has capped late fees at 5% of the monthly rent amount. Our system automatically charges late fees on unpaid balances. If tenants don’t … Read more